Tidio is a simple live chat tool with basic bots. kaag.ai is a full AI agent platform with site transformation, tool calling, and enterprise-grade security.
| Feature | kaag.ai | Tidio |
|---|---|---|
| AI Mode (full-site transformation) | ||
| Multi-model support (bring your own model) | Single provider (Lyro) | |
| Self-Hosted / Bring Your Own Key | ||
| Agentic Actions (tool calling) | ||
| RAG Knowledge Base | Basic (Lyro AI) | |
| Multi-Tenant for Agencies | ||
| Security Controls | 67 controls · 7 internal audits | Basic |
| Rich Block Responses (hero, stats, pricing) | ||
| White Label | Premium plan only | |
| Starting Price | Free, then $49/mo (full AI features) | Low-cost SMB tier (capped AI conversations) |
| Real-Time Streaming | ||
| Custom Branding | Paid plans |
AI Mode transforms your entire site into an intelligent experience. Tidio only offers a chat bubble.
Choose any LLM provider instead of being locked into Tidio's limited Lyro AI with restricted conversation counts.
Agentic actions let the AI execute real tasks (book meetings, create tickets). Tidio bots can only follow decision trees.
Multi-tenant dashboard for agencies: manage all your clients from one place, which Tidio doesn't support.
Enterprise-grade 67 security controls vs Tidio's basic security suitable for small business only.
No tool wins on everything. If one of these is a hard requirement today, a mature incumbent can be the right call, and we'd rather you know up front.
Start free for 14 days with the full stack unlocked, no credit card required.
