Feature

Real-Time Voice Agents

A spoken agent that answers in your customer’s language, including Indic

Voice turns your agent into a real phone-style conversation: the visitor speaks, your agent listens and replies out loud in real time. The conversational path runs on our low-latency streaming voice engine, so replies come back in well under a second with barge-in. The caller can interrupt mid-sentence and the agent stops and listens, the way people actually talk. It speaks 20+ languages with automatic detection, and it handles Indian languages natively (Malayalam, Hindi, Tamil, Telugu, Kannada, and Bengali), not as a bolt-on translation layer.

A phone call interface showing an active voice conversation with a live waveform, a language indicator reading Malayalam, and an in-call booking card appearing mid-conversation.

Key benefits

Why Real-Time Voice Agents earns its place

1

Real-time two-way voice with barge-in and natural backchannels, on our low-latency streaming voice path, with typically sub-second responses

2

Indic languages spoken natively: Malayalam, Hindi, Tamil, Telugu, Kannada, Bengali, with automatic language detection across 20+ languages

3

Multiple premium voice engines available so you can route by language and quality instead of settling for one vendor

4

Nine call interfaces including an iPhone-style dialer. Voice can run on its own or alongside the chat widget

5

Installable as a voice PWA, so a visitor can add the call screen to their home screen and open it full-screen like an app

6

Agentic in call: the voice agent can book a meeting or capture a lead mid-conversation, the same actions the chat agent runs

Why Voice, and Why Indic

Most of the market ships English-first text chat. For a large part of India and the diaspora, that is the wrong front door. People would rather speak, and they would rather speak their own language. kaag.ai voice agents hold a real spoken conversation and answer natively in Malayalam, Hindi, Tamil, Telugu, Kannada, and Bengali, alongside 20+ other languages with automatic detection. The agent is grounded in the same knowledge base as your chat agent, so what it says by voice is the same accurate, sourced answer it would type.

It Feels Like a Real Call

The conversational path uses our real-time streaming voice engine rather than the slower record-then-transcribe-then-speak loop. Responses come back in well under a second, and the caller can barge in (interrupt mid-sentence) and the agent stops talking and listens, with small backchannels that keep the exchange feeling human. The call runs in one of nine interfaces, including an iPhone-style dialer with a ringback tone and a clean connected state, and it can be installed as a PWA so a visitor opens it full-screen like a native app.

Engines and Language Coverage

The real-time conversational path runs on our low-latency streaming voice engine; this is the production path for live two-way calls
Additional premium engines are available for text-to-speech and transcription so you can pick the best voice per language
Language quality varies by engine: some languages are fully supported on the real-time path, others are available through a specific engine. We route to the best fit rather than claiming every combination is equal
For Indic voice quality specifically, our real-time voice engine carries the conversation, with premium voices layered in where they sound better

Agentic, Not Just Talkative

A voice agent that can only answer questions leaves the work half done. kaag.ai voice agents can take the same agentic actions as the chat agent (booking a meeting or capturing a lead) in the middle of a spoken conversation, confirming the details by voice before anything is committed. So a caller can ask about your product, get a real answer in their language, and book a demo without ever touching a keyboard.

FAQ

Frequently Asked Questions

Common questions about Real-Time Voice Agents.

Which languages can the voice agent speak?

Voice supports 20+ languages with automatic detection, and handles Indian languages natively including Malayalam, Hindi, Tamil, Telugu, Kannada, and Bengali. Quality varies by language and engine. The real-time conversational path covers the major languages, and specific engines are used where they sound best, so we route to the best fit rather than treating every language as identical.

How fast is the voice response?

On our real-time streaming voice path, replies typically come back in well under a second, with barge-in so the caller can interrupt and be heard immediately. This path avoids the slower record-then-transcribe-then-speak loop that adds seconds of delay.

Can the voice agent book meetings or capture leads?

Yes. Voice agents can run the same agentic actions as the chat agent (booking a meeting or capturing a lead) mid-conversation, confirming the details by voice before committing. The action is grounded in the same configuration you set up once in the admin panel.

Works with